Contact SlotsEater Support

What to Have Ready Before You Get in Touch

Choosing the right channel and having your account details to hand before you write is what shortens a support case the most. Live chat suits anything that is happening right now: a login that fails, a bonus that has not appeared after a deposit, a pokie that froze mid-spin or a payment that still shows as pending. Email suits matters that need documents or a written record, such as identity verification, a disputed withdrawal, a formal complaint or a personal data request.

Whichever channel you pick, include the email address your account was registered with, the date and time of the problem, and the game name if it involves a specific title such as Gates of Olympus or Lightning Roulette. For payment queries add the method used (Visa, Skrill, Bitcoin and so on), the amount in dollars and the transaction reference. For verification, attach a clear photo or scan of an Australian driver’s licence, passport or Medicare card, together with a utility bill or bank statement dated within the last three months. Never send your password or a full card number to any channel.

How to Reach Our Team

SlotsEater support runs on two channels, live chat and email at [email protected], and both are staffed 24 hours a day, seven days a week, including Australian public holidays. The team covers AEST and AEDT with no overnight gap, so a message sent at 3 am in Sydney or Perth is picked up by the same team as one sent at midday.

Because there is no telephone line, any phone number presented as SlotsEater support should be treated as unofficial.